How do I reset my passcode? – Relay

Your 6-digit passcode secures access to your RelayGO Account. If you need to reset your passcode, here is how you can do that.

Resetting your passcode while logged out:

Tap I Already Have an Account.
Enter your phone number.
Enter the code that was sent via text.
Tap Forgot Passcode when prompted to enter your RelayGO Wallet passcode.
Enter your desired passcode.
Confirm the new passcode.
Check your email address on file for a reset link.
Tap Reset Passcode in the email. This step must be done on the device with the RelayGO app installed on it.
Enter your new passcode when prompted in the RelayGO app.

A 9-step visual guide for resetting a RelayGO passcode while logged out. The sequence shows: 1. Selecting 'I Already Have An Account'; 2. Entering a phone number; 3. Entering an SMS code; 4. Tapping 'Forgot Passcode'; 5. Entering a new passcode; 6. Confirming the passcode; 7. The 'Check your email' prompt; 8. The verification link screen; and 9. A green confirmation banner stating 'Your passcode was successfully updated.'

Resetting your passcode while logged in:

Navigate to the Account tab.
Tap Passcode.
Tap Reset Passcode.
Enter your desired passcode.
Confirm the new passcode.
Check your email address on file for a reset link.
Tap Reset Passcode in the email. This step must be done on the device with the RelayGO app installed on it.

A 7-step visual guide for resetting a RelayGO passcode while logged into the app. The sequence shows: 1. Selecting the 'Passcode' menu under Account settings; 2. Tapping 'Reset Passcode'; 3. Entering a new 6-digit passcode; 4. Confirming the new passcode; 5. The 'Check your email' notification; 6. The email verification link screen; and 7. A final confirmation screen with a green banner stating 'Passcode successfully reset'

Adjusting the On Launch passcode setting:

Navigate to the Account tab.
Tap Passcode.
Tap the toggle switch next to On Launch to choose whether or not the app will require the passcode every time it's accessed.
- When On Launch is switched on, your passcode will be required every time the app is accessed. We highly recommend leaving this setting on for security purposes.
- When On Launch is switched off, your passcode will not be required to access the app but will be required for other tasks such as initiating transfers.

A three-step visual guide for adjusting the 'On Launch' passcode security setting in the RelayGO app. The sequence shows: 1. The Account menu with 'Passcode' circled in red; 2. The Passcode security screen with a blue toggle switch enabled for 'On Launch'; and 3. An 'Are you sure?' confirmation pop-up that appears when turning the setting off, highlighting the security risks.

Important to Note:

If you are having difficulties locating the Passcode Reset Request email, check all of your email folders (Inbox, Spam/Junk, Promotions, etc.), and/or try searching for "Passcode Reset" in your email application.
If something does not work as expected with these processes, ensure your app and device are up to date. Head to your device's App Store or Play Store to verify if an update is available.

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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.