We're sorry to hear that you want to close your account.
Here are a few things to check before we can assist you with closing your RelayGO Account:
- Do you have any outstanding advances?
- Do you have a negative/outstanding account balance?
- Do you have pending transactions?
- Are you expecting a merchant refund to your account?
- Do you have an open dispute?
If you answered yes to any of the questions above:
We will not be able to move forward with closing your account. We would recommend reaching out once you can answer no to the questions above.
If you answered no to all of the questions above:
Please reach out to Branch support to have your account fully closed.
Important to note:
If you want to close your account because your trips are ending with Relay, please keep in mind that you can continue to take advantage of the many benefits that a RelayGO Account offers. Some of these features include no minimum balance requirement, no-fee ATMs, and customized rewards for fuel and maintenance.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.