If you received an account closure notice, your account is scheduled to be closed within 30 days. Accounts that have been inactive for 18 months are automatically closed.
Account Limitations
During the 30-day timeframe, your in-app functionality will be limited to:
- Viewing account statements
- Confirming and updating personal information
- Moving funds off of the account
The following features will no longer be available:
- Your RelayGO Card will be deactivated
- No new deposits, withdrawals, recurring payments, or inbound transfers will be processed
What Should I Do Next?
Although the closure process cannot be stopped, you still have the opportunity to transfer any remaining funds from your RelayGO Wallet to an external bank account or another supported method.
Once the account becomes permanently closed, you may sign up for RelayGO again using the information here: How do I Sign Up for RelayGO?
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.