If you're not receiving the text verification code to authenticate an online purchase, try the following steps:
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Verify your phone number
- Ensure the number displayed matches the phone number on your RelayGO Card account.
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Update your phone number
- If you no longer have access to the phone number on your RelayGO Card account, follow the steps in How do I update my phone number? to update it.
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Check your network connection
- Make sure you have a stable network connection or are connected to Wi-Fi.
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Check with your service provider
- Contact your mobile provider to check for blocked numbers or spam filters that may be preventing you from receiving the (OTP) verification code.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.