How do I update my phone number?

If you're logged in to the RelayGO App

1. Navigate to the Account tab (icon of a person).
2. Tap Profile.
3. Enter your RelayGO Wallet passcode to access your profile settings.
4. Tap on the right arrow > next to your existing phone number.
5. Enter your new phone number.
   • The new number must use a supported country code (U.S. +1, Mexico +52, Canada, and others). If yours doesn't, contact support.
6. Enter the six-digit verification code sent to your new number.
7. Check your email on file for a confirmation link. If it isn't in your inbox, check your spam, junk, or promotions folder, or search for "Passcode Reset."
8. Tap Verify Phone Number in the email.
   • This step must be completed on the device with the RelayGO App installed.

How to update your phone number if you are logged into the app

If you're logged out but still have access to your old number

1. Tap I Already Have an Account on the launch page of the RelayGO App.
2. Tap Find Account below the phone number entry box.
3. Enter your old phone number.
4. Enter your RelayGO Wallet passcode.
5. Enter your new phone number.
   • The new number must use a supported country code (U.S. +1, Mexico +52, Canada, and others). If yours doesn't, contact support.
6. Enter the six-digit verification code sent to your new number.
7. Check your email on file for a confirmation link. If it isn't in your inbox, check your spam, junk, or promotions folder, or search for "Passcode Reset."
8. Tap Verify Phone Number in the email.
   • This step must be completed on the device with the RelayGO App installed.

How to update your phone number if you are logged out of the app

If you no longer have access to your old number

Contact our Support team for help. Since you won't be able to use in-app chat without logging in, the options below don't require app access:

• Help Center chat: From any page on the RelayGO Help Center, tap or click the chat bubble in the bottom right corner to start a conversation.
• By phone: Call our Support line to speak with our team directly.

Have your email address on file ready. Our team can complete the update without access to your old number.

Don't create a new account if your number has changed — creating a second account may limit your access.

Related Articles:

• How do I log into the RelayGO app?
• Why am I not receiving the text code to log in?
• How do I reset my passcode?
• RelayGO Profile Guide

Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.