RelayGO is built for the road, so you shouldn't have to wait for your earnings. We strive to post direct deposits to your RelayGO account as soon as they reach our bank. However, until we receive the deposits, we do not have visibility into their status.
If your expected payout is missing, here are some common reasons to consider:
- Processing Times: Payouts may be delayed depending on when Relay processes and sends the payment. Check with Relay to confirm the processing schedule.
- Holidays and Weekends: Bank holidays or weekends can impact the timing of when payments are sent and received. Payments made during a weekend/holiday might not be available until the next business day.
- Incorrect Information: Ensure that your payout information, such as your RelayGO account or payment details, is accurate. Incorrect details could cause delays or prevent the payout from being processed successfully.
- Payment Method: Confirm the payment method Relay uses. Direct deposits and other transfer methods can vary in how long they take to process.
If you have verified all the information mentioned above and are still unable to locate your expected deposit, please reach out to Branch Support with the following details:
- Trace number: A 15-digit number associated with the deposit. Contact Relay to obtain this information.
- Date the deposit was sent.
- Expected posting date.
- Exact amount of the expected deposit.
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Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.