If you would like to lock or unlock your RelayGO Card, you can do so through the RelayGO app:
- Navigate to the RelayGO Wallet tab in the app.
- Tap the three dots on the top right corner of the card displayed to open the Card Controls menu.
- Flip the toggle switch next to Lock Card and ensure it says "Locked" under the toggle to confirm the card is locked.
- Your RelayGO Card will remain locked until you flip the toggle switch again to unlock the card.
Important to Note:
- Locking the card may not stop recurring or pre-authorized payments—contact the merchant to stop these.
- While your card is locked, new purchases where your card information is entered at checkout will be declined. Merchants where your card is already saved, subscriptions, and digital wallets may still process charges.
- Only transactions using the physical or virtual debit card are blocked; ACH debits (like bills or memberships) are still processed.
- For concerns about your account number, contact Branch Support.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.