Ordering a new card can be done within the RelayGO app!
Common reasons to order a card:
- You would like a personalized card with your name on it.
- Your card was lost or stolen.
- Your card is damaged.
- You never received your card in the mail.
The best way to order a card is through the app:
- Navigate to the RelayGO Wallet tab in the app.
- Tap the three dots on the top right corner of the card displayed to open the Card Controls menu.
- Select Order Replacement Card.
- Select the option that best applies.
- From here, you can also update your address (if needed).
Important to note:
- If you never received your card in the mail or you are ordering your first personalized card, you will want to select the Lost Card option.
- It takes 8–12 business days for the card to arrive once it has been ordered (not including weekends).
- Keep a close eye on your mail—the card is delivered in a nondescript white envelope which can be easy to miss!
- Expedited or rushed card orders are not available in any capacity.
- A $10 replacement fee applies to all cards ordered due to loss or damage.
Branch is not a bank. Banking services are provided by Lead Bank, Member FDIC. FDIC insurance only applies for eligible accounts should the bank holding your funds fail. The RelayGO Card, powered by Branch, is a Mastercard debit card issued by Lead Bank, pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.